Cancellation & Refund Policy

Last Updated: 01-07-2025

1. Introduction

This Cancellation & Refund Policy outlines the terms and conditions regarding cancellations and refunds for bookings made through M.K.Destinations. By using our services, you agree to abide by the terms stated in this policy.

2. Cancellation Policy

2.1 Cancellation Charges

Cancellation Stage	Charges Applicable
After Booking & Before Visa Appointment	INR 10,000/- (Administrative Charges)
After Visa Approval	INR 25,000/-
Less than 60 days before tour departure	50% of the package cost
Less than 45 days before tour departure	75% of the package cost
Less than 30 days before tour departure	100% of the package cost
Flight & Visa Cost	100% Non-Refundable once booked

Note: The above charges are in addition to any airline or third-party supplier penalties.

2.2 Exceptions for Refunds

Death of the traveller (official death certificate required).
Hospitalization preventing travel (hospital-issued medical certificate required; general practitioner letters are not accepted).
Visa rejection by Saudi authorities, subject to deductions for processing fees and administrative costs.
Refund approvals for exceptional cases are at the sole discretion of M.K.Destinations and service providers.

2.3 Cancellation by M.K.Destinations

If M.K.Destinations cancels a booking due to unforeseen circumstances, a full refund will be issued to the user.
In cases where the service provider (e.g., airline, hotel, or Umrah operator) cancels services, refunds will be processed as per the provider’s refund policy.

3. Payment Policy

3.1 Umrah & Holidays

1st Payment: INR 40,000/- per person at the time of booking.
Final Payment: Balance amount due 21 days before departure.

3.2 Ramadan

1st Payment: INR 100,000/- per person at the time of booking.
Final Payment: Balance amount before visa issuance.

4. Refund Policy

Holiday, Umrah Packages & Visa Fees are strictly Non-Refundable.
If there are any excess payments, the Service Provider will issue a Credit Note valid for future bookings.
If the customer chooses not to utilize the Credit Note, they may collect a Cheque from our office.
If in-person collection of the cheque is not possible, refunds will be processed electronically on the 10th of every month.

5. Visa Refusal Policy

In case of visa refusal by the Saudi embassy (Umrah), INR 22,500/- (covering visa fees + visa processing + insurance) will be deducted.

6. Force Majeure & Unforeseen Events

M.K.Destinations shall not be liable for cancellations or modifications due to force majeure events, including but not limited to:

Natural disasters (earthquakes, floods, hurricanes, etc.)
Political instability, war, or civil unrest
Government travel restrictions or lockdowns
Airline strikes or transportation disruptions

In such cases, refunds will be processed as per the policies of the service providers.

7. Contact Information

For any cancellation or refund-related inquiries, please contact us at:

M.K.Destinations
📧 Email: support@mkdestinations.com
📞 Phone: +91-8904941194, +91-7204901914